Coronavirus Updates & Education Resources

FAQ Distance Learning


How long will our schools be closed?

All Camino Nuevo Charter Academy (CNCA) campuses are closed from March 16 to June 16, 2020.

Why are schools closed for the remainder of the school year?

With the number of coronavirus cases rising sharply, health officials are recommending extending social distancing, saying more time is needed for this pandemic to pass. These new circumstances require us to prioritize the safety of staff members, students, and families. To keep our community safe, we are following the guidance from public health officials and state leadership and offering distance learning to students through the rest of the school year.

I am a parent who is not familiar with the distance learning model. Can you give me more information about how this will work?

Distance learning is a way of providing instruction and services when students and teachers cannot meet in person at school. Remote instruction will look different for students depending on their grade level, learning needs, and access to technology in the home. While distance learning won’t be a substitution for in-person schooling, our goal is to do our best to meet the academic needs of all students so that they can remain engaged and learning through the end of this school year.

When does distance learning start for my child?

Our distance learning program starts Monday, April 13, after students and staff return from spring break. Starting Monday, students with access to an internet-connected device will receive specific instructions from their teachers on assignments and expectations for distance learning. That same day, schools will start contacting families whose students require a laptop. Families that agree to borrow a Chromebook can pick up a device starting Thursday, April 16. Families of students who do not need a laptop will be able to pick up paper learning packets on that same day. You do not need to contact the school; we will contact you with more specific guidance.

What are the expectations for students during distance learning?

During the first two weeks, teachers will build routines, check in on students’ socio-emotional needs, build community, and explicitly teach the expectations of distance learning. While this will look different based on students’ grades and needs, their familiarity with learning technology, and teachers’ own preferences, during these initial weeks, our main objectives are for students to:

  • Reconnect with their teachers and each other and learn how they will continue to engage with each other as classmates and friends.
  • Explain why we are not returning to school buildings and how to help our communities stay healthy during this pandemic.
  • Create a schedule for themselves (with their families, as appropriate) that outlines when schoolwork will be completed, including when the student will have access to digital devices, if applicable, and when the student will take breaks. 
  • Log in to online independent learning programs and Google classroom and explain the expectations for engaging with these programs orpick up hard copies of work and explain the process for returning it for feedback and grades. 
  • Complete 3-5 sessions of online independent learning or assignments in their learning packet.


What if I have to work during the day?

 We understand that this is a stressful time. You will receive communication that outlines your child’s weekly expectations, as well as some suggestions for what a daily schedule might look like. Please work with your child to create a schedule that works for your family, and that allows your child to complete their schoolwork. You should also share the schedule with whomever is caring for your child while you are at work. Additionally, your child’s teachers will remain in contact with you so that you are aware of how their remote learning is progressing.

What if my child does not have access to a laptop or internet at home?

As part of our planning, we made calls and sent out a survey via email to identify families that are in need of technology in the home. While we are attempting to support as many families as possible with access to Chromebooks, we know that some students will not need a laptop to engage in distance learning. Families without internet-connected devices will have the option to pick up learning packets from their school every two weeks. Teachers will also do outreach to these students to ensure they have the support they need to complete the work. Examples of this outreach include:

  • Weekly phone conversations to review the week’s assignments and answer any questions students may have;
  • Reading instructions or other text to the student over the phone;
  • Having the student and/or a parent take a picture of the student’s work and send it to teachers for feedback.


How will CNCA monitor the safety of students on the internet?

CNCA will comply with the requirements of the Children’s Internet Protection Act (CIPA) and is committed to assuring the safe conduct and well-being of students while online. Please read our updated Student Cyber Safety Policy at the end, which outlines our expectations for how students and staff members should use CNCA technology and the internet during this period of remote learning.

Can my child borrow a laptop from the school?

We are currently reviewing the responses from the CNCA Family Technology Survey and making offers to families of students who need a laptop but don’t currently have one at home. Please note that we need to prioritize students with individualized learning plans and high school students who must complete A-G courses for graduation and college admission. Families who check-out Chromebooks or other devices will sign a user agreement that affirms they have access to Wi-Fi/internet at home. We expect Chromebooks and other devices to be returned after it is safe to reopen schools.

What if I don’t have Wi-Fi or reliable internet at home?

While internet access is not required for distance learning, some internet providers are offering free or discounted Wi-Fi to families in need. Please note that you may experience longer than normal wait times for appointments and installation.

Charter/Spectrum is offering free broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband. To enroll, please call 1-844-488-8395. Installation fees will be waived for new student households.

Comcast Xfinity has wifi hotspots available in most neighborhoods that are open to use by anyone. Additionally, Comcast Xfinity is currently offering its Internet Essentials program free for two months to new customers, no credit check or contract. The internet provider is also automatically increasing speeds for all Internet Essentials customers.

AT&T provides a low-cost Internet for $10 a month called AT&T Access.

Who do I contact for a technology-related problem or issue?

Each school has a technical support hotline available for students with a CNCA-issued Chromebook, Support is available weekdays from 8 a.m.-4 p.m., starting April 13. Due to limited capacity, we are not able to provide technical support for personal, non CNCA-issued devices. For connectivity issues, please contact your internet service provider. If your child has trouble using the applications required for learning on their personal devices, please contact your child’s teacher via email or ParentSquare.

  • Burlington 213-277-7470
  • Cisneros 213-277-7435
  • Kayne Siart 323-576-7290
  • Eisner 323-576-7289
  • Castellanos 213-277-7480
  • Miramar 213-277-7483
  • Dalzell Lance 213-277-7467


How will the school take attendance?

During the school closure, all students are expected to participate and engage in distance learning. Teachers will communicate assignments and monitor participation and attendance. For PreK-5 grade students, attendance is based on completing one assignment per week. For 6-12 grade students, attendance is based on completing one assignment per class per week.

How are students receiving feedback or grades?

As we transition to distance learning, students will still be expected to complete assignments given by their teachers during each week of school closure. We look forward to sharing our plans for how your student’s performance will be assessed during distance learning in the weeks ahead. Our focus for the first two weeks of distance learning will be getting staff and students comfortable with remote teaching and learning.

Are schools still holding parent-teacher conferences?

At this point, we have put parent-teacher conferences on hold. Families will get opportunities to speak with teachers about the child’s progress while our schools are physically closed. Teachers will reach out to families by phone, email, or ParentSquare.

How can I contact my child’s teacher?

If you would like to talk with your child’s teacher, you can reach them on ParentSquare. If you do not have access, call your school’s main office and leave a message. You should expect a teacher to get back to you within 48 hours. As a reminder, all students and teachers will be off for spring break April 6-10.

Will state exams continue as planned?

No. All California assessments have now been suspended for the rest of the school year, including the state English Language Arts test, the state Mathematics test, and the state Science test.

We are waiting for guidance from the California Department of Education as it relates to ELPAC testing for our English Learners in order to be eligible for reclassification.

Will my child continue to receive special education services?

Yes. Students with Individualized Educational Plans (IEPs) will continue to have access to instructional content during this time of distance learning. In the coming days, you should expect to hear directly from your provider(s) to confirm your consent for services, assess your student for teletherapy, and set a schedule for services based upon outcomes of the assessment. We are working directly with these providers to determine the best way to ensure all students receive the appropriate related services during this time and to develop a schedule that does not conflict with your student’s daily remote learning schedule.

What if my child requires an evaluation?

If an evaluation of a student with a disability requires a face-to-face assessment or observation, the evaluation would need to be delayed until school reopens. Evaluations and re-evaluations that do not require face-to-face assessments or observations may take place while schools are closed, so long as a student’s parent or legal guardian consents. CNCA schools will continue to follow the guidelines from the U.S. Department of Education and California Department of Education as they release new information. If you have questions about your child’s IEP, please contact your school.

Will CNCA be providing mental health services to kids during this time?

If your child receives counseling services as part of their Individualized Education Plan (IEP), they will continue to receive services through an online platform that ensures confidentiality and meets FERPA requirements. If your child was receiving other mental health services at our schools, a mental health counselor will have a meeting over the phone with your child to discuss a transition wellness plan and be connected to additional resources. For mental health resources, also visit our website.

Are high school college counselors still available to support students?

For the remainder of the academic year, counselors will continue to work with all 12th graders as they prepare to enroll and transition to college. Communication to parents/guardians will take place via email, telephone and school messaging platforms. If you have questions or need specific support, please reach out to your school’s counselor or our network office alumni coordinator directly.

I applied to campuses in the University of California (UC) and Cal State University (CSU) systems. What’s the latest information about college admissions and financial aid? 


Freshman decisions have been released at all campuses: admissions offers have gone out to students. The deadline to accept the offer of admission is May 1; campuses plan to provide maximum flexibility to students who request extensions and deferment of deposits.

Because families’ financial circumstances may have changed or may change in the coming months, UC campuses will work with families over the summer to review their eligibility for financial aid and, where allowable, to adjust financial aid packages to reflect their new financial circumstances.


CSU may make admissions exceptions on a case-by-case basis for students who do not complete all of the required courses because of the pandemic.

CSU campuses are individually considering their extension of intent to enroll and/or housing deposit deadlines. Intent to enroll deadlines will consider the campus’ capacity to provide timely information regarding financial aid awards to students and families.

Will the SAT, ACT, and AP tests continue as planned?

The University of California is suspending the standardized test requirement (SAT and ACT) for students applying for fall 2021 freshman admission.

The College Board, which administers both the SAT and AP tests, is continually updating its website.

  • SAT — The SAT for May 2 has been canceled. Registered students will receive refunds. Currently, the next SAT is scheduled for the first weekend of June. 
  • AP — Traditional face-to-face exam administrations will not take place. Students will take a 45-minute online free-response exam at home. For each AP subject, there will be two different testing dates. Free remote learning resources are also available. 
  • ACT has rescheduled its April 4 national test date to June 13 across the US. All students registered for the April 4 test date will receive an email from ACT informing them of the postponement and instructions for free rescheduling to June 13 or a future national test date. Please check the ACT website for updates.


What if my child relied on school meals?

While CNCA campuses are closed, families can pick up a day’s worth of school meals (breakfast and lunch) for each child from any of the Grab & Go Food Centers operated by LA Unified. Check the list of center locations and hours here.

Are schools moving forward with graduation ceremonies and other end-of-year activities?

Because of the state’s safer-at-home orders and other restrictions on large gatherings, we will need to make alternative arrangements for high school graduations and other culmination activities. Your school will notify you about specific activities that will be cancelled or postponed for the remainder of the year.

Will the school maintain the same holiday schedule during school closures?

Yes. We do not have plans to extend the school year or change our holiday schedule for the remainder of the year.

  • Spring Break: April 6-10
  • Memorial Day: Monday, May 25
  • Last Day of School: June 16


Was there an outbreak of coronavirus at Camino Nuevo?


 No. There are no confirmed cases or connections between the individuals with coronavirus and members of our school communities at Camino Nuevo Charter Academy. Out of an abundance of caution and to prepare for the reopening of our schools, all school buildings are getting a deep cleaning between now and May 1.


Will teachers and staff be paid during this time?


We are so grateful to our teachers and support staff for joining forces to give kids a great education even during times of crisis. Our goal is to continue to provide meaningful work and regular pay to all staff members who work through school closures. 

How does the virus spread and how can it be treated?

  • There is currently no vaccine to prevent Coronavirus disease 19 (COVID-19)
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person
  • Between people who are in close contact with one another (within 6 ft)
  • Through respiratory droplets produced when an infected person coughs or sneezes, these droplets land in the mouth or noses of people nearby or possibly inhaled through the lungs

What precautions should my family and I take to stay healthy?

  • Frequently wash hands with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with anyone who is sick.
  • Clean and sanitize your work and home areas.
  • Remain indoors and avoid direct person-to-person contact for now.
  • Avoid international and domestic air travel unless it is an emergency. Do not travel to areas where there are outbreaks of COVID-19. You can find up-to-date information on the Center for Disease Control Website and California Department of Public Health Website.

How can I stay connected with my school while schools are closed?

We want to make sure you feel supported and connected to us during this time. In addition to monitoring ParentSquare for updates, one easy way to keep up with us is by following us on Facebook @caminonuevocharteracademy and on Instagram @cncaschools.  If you have any other questions, please send us an email and we will respond as soon as possible. Reach us at