Coronavirus Updates & Education Resources

Employee Resources


We want to make sure you feel supported and connected to us during this time. In addition to monitoring your work email for updates, you can find helpful resources below. If you have any other questions, please send us an email and we will respond as soon as possible. Reach us at or at



Payroll for check date 3/31 is scheduled to be processed on our normal pay day. At this time, and as a result of actions being taken to mitigate staff exposure to COVID-19, all live checks will be mailed. While you will receive a check in the mail, we are unsure of the delivery time frame. To eliminate the potential for person-to-person exposure, our Home Support Office is closed. As a result, you cannot pick up a check from the office at this time. Employees who do not currently have direct deposit are strongly encouraged to enroll on or before Friday, March 20 to avoid any delay in pay. Note: A separate email notification was sent out to those employees who do not have direct deposit with forms and instructions.


Employee Assistance Program (EAP) 

If you are experiencing anxiety or unusual high levels of stress, know that there are resources available to you.  Employees enrolled in our Blue Shield health plans have access to mental health benefits through their plan.  Additionally, all employees have access to the Employee Assistance Plan (EAP) through Integrated Behavioral Health and Guardian. Counselors are available to help with a range of issues and concerns.  Reach out TCIG for help finding your best option.


Blue Shield Members

For those on our group health plans, screening and diagnostic testing co-payments should be waived when testing is prescribed by your doctor.  his does not apply to the cost of treatment or other related services (such as testing for seasonal flu).  Those enrolled in HMO coverage (both Access+ and Trio) should continue to coordinate care through your primary care provider (PCP). Those enrolled in PPO coverage should remember that out-of-pocket costs will almost always be lower when using contracted (in-network) providers. You can reach out to TCIG for help with verifying your primary care provider, instructions on changing primary care providers, or finding a list of contracted providers in your area.

Remember that our health plans include coverage for virtual doctor appointments through Teledoc. Virtual visits can be done by phone or video chat for a $5 copay on all plans.  For those enrolled in PPO coverage, the providers from Heal are contracted (in-network) and able to make house calls.  For those on the HMO, house calls are still available for a charge.  These are great options to avoid spreading germs to others if you are sick and to keep you out of waiting rooms where you could be exposed to others who may be contagious. For specific coverage questions, help finding providers, or anything else related to your benefits, anyone at TCIG will be happy to help. Employees with claims questions may reach out to Lisa Newkirk directly. 

More Resources:

  • Employment Assistance Program: available to all full time and part time employees
  • Blue Shield Heal: For all PPO members
  • Blue Shield Teladoc: For all Access + and Trio members
  • Your TCIG Team: Contact information for questions on your benefits
  • Centers for Disease Control and Prevention: Guidance on how to keep healthy